Returns & Shipping Policy on Hello Luxy:

Order processing:
All orders are processed in less than 48 hours but during High Season the processing time can be up to 72 hours. 

We send packages to Puerto Rico, United States, Dominican Republic, Mexico and other Atlantic Countries. We offer Free Shipping on orders above $50 in United States and PR. Other countries are not included in the Free Shipping Policy. 
Once the order is processed, the package will be shipped the next business day and the estimated delivery date is between 3 to 5 days in USA and PR. During high Season you can expect some delays to receive your package. Our main carrier is USPS. Please make sure that you provide the correct address. If you provide a wrong address, we cannot change it when the order has been shipped. 


We offer returns if we made a mistake in our order or if the item is damage. When the item is damage, you need to send us a picture of the item at and we will let you know the process to follow. 

For Personalize items, we cannot offer returns since the item is made for you. Sorry for the inconveniences!

If  you have any question regarding your order, you can write us an email to:

Best Regards,

Hello Luxy LLC