Q: Is it safe to use my credit card on your site?

A: Shopping at Hello Luxy is safe. We process all sales through a secure Shopify Payments system. We also offer Paypal as an additional payment option. 
Q: When will my credit card be charged for my order?
A:  Hello Luxy Jewelry charges your card for the full amount when your order is processed. 
Q: What is the status of my order?
A: Orders placed Monday-Friday before 2 PM EST will be processed that day, excluding holidays. All orders placed after 2 PM EST will be processed the next business day. Orders placed on Friday after 2 PM EST will be processed on the following Monday.
Q: How do i know when my order has shipped?
A: Once your order has shipped, you will receive a confirmation email directly from us with your tracking details. Be sure to check your SPAM folder as the emails have the tendency to be re-directed there. 
Q: How long until I receive my item?
A: (Standard) First Class USPS: 4-8 business days. 
A: (Standard) UPS Ground: 1-5 business days.
A: (Express) Priority USPS: 2-3 business days. 
*All carrier delivery timelines are estimates and not guaranteed. 

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping Cost vary based on your location. We offer Free USA & PR Shipping on Orders over $50.00

Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay, and Paypal for all orders.
Q: Can I return or exchange my collection piece?
A: If you are not 100% satisfied, you can return any full priced items for a refund within 30 days of receiving your package. Sale items are not returnable. Sale items include site wide sales and Sample Sale items. To make a return, or for more information on returns please visit our returns page.  
Q: Can you ship to a po box?
A: Yes

My order hasn’t arrived yet, what do I do?

If it is beyond the estimated shipping times since you have placed your order, just email us with your order number at info@helloluxy.com and we will start checking it ASAP.

What if something is wrong with my order?

If you have a problem with an order from this store, please get in touch with us directly at info@helloluxy.com ASAP and we will help you!