Q: Is it safe to use my credit card on your site?
Q: When will my credit card be charged for my order?
A: Hello Luxy Jewelry charges your card for the full amount when your order is processed.
Q: What is the status of my order?
A: Orders placed Monday-Friday before 2 PM EST will be processed that day, excluding holidays. All orders placed after 2 PM EST will be processed the next business day. Orders placed on Friday after 2 PM EST will be processed on the following Monday.
A: Once your order has shipped, you will receive a confirmation email directly from us with your tracking details. Be sure to check your SPAM folder as the emails have the tendency to be re-directed there.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping Cost vary based on your location. We offer Free USA & PR Shipping on Orders over $50.00
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, Google Pay, Apple Pay, and Paypal for all orders.
Q: Can I return or exchange my collection piece?
A: If you are not 100% satisfied, you can return any full priced items for a refund within 30 days of receiving your package. Sale items are not returnable. Sale items include site wide sales and Sample Sale items. To make a return, or for more information on returns please visit our returns page.
Q: Can you ship to a po box?
My order hasn’t arrived yet, what do I do?
If it is beyond the estimated shipping times since you have placed your order, just email us with your order number at email@example.com and we will start checking it ASAP.
What if something is wrong with my order?
If you have a problem with an order from this store, please get in touch with us directly at firstname.lastname@example.org ASAP and we will help you!